Shipping and Returns Policy
At www.dazzlingserenity.com, we strive to provide the best quality products and exceptional customer service. We understand that sometimes issues may arise with your purchase, especially with temperature-sensitive items like Body Butter and Body Scrubs. Therefore, we have a comprehensive return policy in place to ensure your satisfaction and address any concerns you may have.
Returns Eligibility:
1.1. To be eligible for a return, your purchase of Body Butter and Body Scrubs must meet the following conditions:
a. The return request must be initiated within 7 days from the date of delivery.
b. The product must be unused, unopened, and in its original packaging.
c. The product must not have been exposed to extreme temperatures (above 80 degrees Fahrenheit) that could cause melting.
How to Initiate a Return:
2.1. If you believe that your Body Butter or Body Scrub is melted or damaged due to high temperatures during transit, please follow these steps to initiate a return:
a. Contact our customer support team via email 2 days of receiving the product.
b. Provide your order number, the name of the affected product, and a clear explanation of the issue.
Return Shipping Instructions:
3.1. Once your return request is approved by our customer support team, they will provide you with detailed shipping instructions.
3.2. You will be responsible for shipping the product back to us, and we recommend using a trackable shipping method to ensure its safe return.
Inspection and Refund Process:
4.1. After receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1.
4.2. If the product passes the inspection, we will issue a refund to the original payment method used during the purchase within 5 business days.
4.3. Please note that the refund amount will exclude any shipping charges incurred during the original purchase.
Non-Returnable Items:
5.1. For hygiene and safety reasons, certain items cannot be returned, including opened or used Body Butter and Body Scrubs. However, if you receive a damaged product or one that does not meet our quality standards, please follow the return process outlined in this policy.
Customer Support:
6.1. Our dedicated customer support team is available to assist you with any questions or concerns regarding your purchase. Feel free to contact us via email during our business hours .
Exchanges:
7.1. We do not offer direct exchanges for melted or damaged products. If you wish to exchange a product, please follow the return process as outlined in this policy and place a new order for the replacement item.
Packaging and Storage Recommendations:
8.1. To avoid potential melting, we recommend storing Body Butter and Body Scrubs in a cool, dry place, away from direct sunlight or extreme temperatures.
Please review our return policy carefully before making a purchase. By proceeding with your order, you acknowledge and agree to the terms and conditions outlined in this policy. Your satisfaction is of utmost importance to us, and we will do our best to ensure your shopping experience at www.dazzlingserenity.com is delightful.
Maria Girls L.L.C.
www.dazzlingserenity.com
dazzlingserenitynj@gmail.com